Shoesavvysanctuary

Payment Policy

We strive to make your shopping experience seamless and secure. This Payment Policy outlines the payment methods we accept, how we process payments, and important information regarding billing and security. By making a purchase with us, you agree to the terms outlined in this policy.

  1. Accepted Payment Methods
    We offer a variety of payment options to ensure a convenient and secure checkout experience:

Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Digital Wallets: You can also pay using popular digital wallets, such as Apple Pay, Google Pay, and PayPal, for quick and easy transactions.
Gift Cards: Shoe Savvy Sanctuary gift cards can be redeemed for purchases on our website. Simply enter the gift card code at checkout to apply the balance to your order.

  1. Payment Process
    When you place an order, your payment method will be charged immediately upon checkout. You will receive a confirmation email with the details of your order and a receipt of your payment. Please ensure that all billing information provided is accurate and matches the details associated with your chosen payment method to avoid delays in processing.
  2. Currency
    All transactions on our website are processed in U.S. dollars (USD). If you are purchasing from outside the United States, your credit card company or bank may charge you additional fees for currency conversion or international transactions. Shoe Savvy Sanctuary is not responsible for any additional fees charged by your bank or card issuer.
  3. Security and Privacy
    Your security is our top priority. Shoe Savvy Sanctuary uses industry-standard encryption technologies to protect your payment information and ensure a secure transaction. We do not store your complete credit card details on our servers; instead, we use secure third-party payment gateways to process payments. Rest assured that your information is handled with the utmost care and in accordance with our Privacy Policy.
  4. Payment Issues and Failed Transactions
    If there is an issue with your payment or if a transaction fails, please check the following:

Card Information: Ensure that all card details, including the card number, expiration date, and CVV, are entered correctly.
Billing Address: Verify that the billing address provided matches the one associated with your payment method.
Funds Availability: Ensure there are sufficient funds or credit available on your payment method.
If the issue persists, please contact your bank or card issuer for further assistance. You may also reach out to our customer service team at [email protected] for support.

  1. Order Cancellation and Modifications
    If you wish to cancel or modify your order, please contact us immediately at [email protected]. We will make every effort to accommodate your request; however, once an order is processed or shipped, changes may not be possible. In such cases, you may need to follow our Returns Policy to return the item(s) after receiving your order.
  2. Refunds and Reversals
    If a refund is necessary, it will be issued to the original payment method used at the time of purchase. Refunds typically take 7-10 business days to process, depending on your bank or card issuer. For further details on our refund policy, please refer to our Returns Policy page.
  3. Fraud Prevention
    To protect our customers and maintain a secure shopping environment, Shoe Savvy Sanctuary employs advanced fraud detection and prevention measures. We reserve the right to cancel or refuse any order that appears to be fraudulent or unauthorized. If we suspect fraudulent activity, we may contact you for additional verification.
  4. Changes to Payment Policy
    We reserve the right to update or modify this Payment Policy at any time to reflect changes in our practices, legal requirements, or other factors. Please review this policy periodically to stay informed about how we handle payments.
  5. Contact Us
    If you have any questions or concerns regarding our Payment Policy, please contact us at [email protected]. Our customer service team is here to assist you and ensure a smooth and secure shopping experience.